frequently asked questions

Click through the tabs below to see the answers to frequently asked questions. Still need a question answered? Contact us via Live Chat or our Contact Form.

How will my sex doll ship?

All sex dolls are discreetly shipped via UPS or FedEx and usually arrive between 10-21 business days after purchase. You will receive confirmation and tracking information once your order has shipped. 

What are your shipping rates?

All orders over $75 ship free. For orders under $75, orders will incur a $5 flat-shipping fee for US orders and $10 for orders shipping to countries outside of the US.

How do I clean my sex doll?

Please visit our Sex Doll Care page for detailed cleaning instructions.

How do I store my sex doll?

Please visit our Sex Doll Care page for recommendations on how to store your sex doll.

What is your return policy?

Due to the nature of our product, we do not accept returns. However, if there is an issue with your order, we will prioritize finding a resolution for you. Your satisfaction is of the utmost importance. It is recommended that you closely inspect your sex doll upon receipt. For order issues, please contact us Live Chat or via the Contact Form within 48 hrs of receiving your sex doll.

What is your satisfaction guarantee?

Your satisfaction is of utmost importance. If you are not pleased with your order, we will prioritize finding a solution. It is recommended that you closely inspect your sex doll upon receipt. For order issues, please contact us via Live Chat or via the Contact Form within 48 hrs of receiving your sex doll.

What is TPE?

Thermoplastic elastomers (TPE) is a copolymer that is commonly used in the production of sex dolls. It is usually a combination of plastic and rubber. The rubber-like material is easy to mold, allowing for customization and extreme attention to detail. TPE produces high quality sex dolls that are ultra-realistic. Additionally, it is a more affordable option to silicone and offers a lifelike look and feel to our dolls.

Can I customize my doll?

Absolutely! Browse our selection of Custom Sex Dolls and review the "Customize Me" tab of the product. Customization options vary by brand.  Need additional options? Contact us via our Contact Form and we will try our best to tailor to your needs.

What payment options do you accept?

TEMPORARILY, WE ARE ONLY ABLE TO ACCEPT PAYMENTS VIA PAYPAL, AMAZON PAY AND KLARNA. WE ARE WORKING TO REACTIVATE CREDIT/DEBIT CARD PAYMENTS, ASAP.  We apologize for any inconvenience this may cause. (April, 2020)

How will my order show on my bank or credit card statement?

Charges will appear under OMD Products, on your bank or credit card statement. There will be no mention of the type of products,

Will my order ship privately?

Absolutely! We value your privacy. Products are shipped, discreetly, in a plain carton box. Dolls will be marked as a mannequin, with no mention of the true nature of the product.

What countries do you ship to?

Currently, we ship to the United States, Canada, Europe, and Australia. All orders over $75 ship free. For orders under $75, orders will incur a $5 flat-shipping fee for US orders and $10 for orders shipping to countries outside of the US.

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